Engineering with Impact.
In-depth Dynamics 365 knowledge for application management, development and continuous improvement.
01
Dynamics 365 Copilot - AI-Assisted Workflows
Activate Dynamics 365 Copilot across Sales, Customer Service, Finance, and Supply Chain: natural-language record summarisation, email draft generation from CRM context, AI-suggested next actions, and anomaly detection in cash flow forecasting. Extended via Copilot Studio custom knowledge plugins.
#DynamicsCopilot #CopilotStudio #AzureOpenAI #PCFControls #Dataverse
02
D365 Finance & Supply Chain - ERP Core
Implement Dynamics 365 F&SCM with multi-entity legal structure, standard cost vs. actual cost inventory models, production order costing, and demand planning with Planning Optimization. Configure Dual-write to synchronise Dataverse entities bidirectionally with F&SCM for unified data.
#D365FSCM #PlanningOptimization #DualWrite #Dataverse #XPlusPlus
03
Power Platform - Process Automation & Low-Code Apps
Build enterprise-grade canvas and model-driven apps in Power Apps, automate cross-system processes with Power Automate cloud flows and RPA desktop flows, and publish operational dashboards in Power BI with DirectQuery to Dataverse, Azure Synapse, and on-premise SQL via on-premises data gateway.
#PowerApps #PowerAutomate #PowerBI #RPA #Dataverse
04
Azure Integration Services - Enterprise Middleware
Design event-driven integration architecture using Azure Logic Apps Standard, Azure Service Bus with competing consumer patterns, API Management policies for throttling and JWT validation, and Azure Event Grid for Dynamics 365 change notifications to downstream SAP and legacy systems.
#LogicApps #AzureServiceBus #APIM #EventGrid #AzureFunctions
05
D365 Field Service & Connected IoT
Configure Dynamics 365 Field Service with Resource Scheduling Optimization (RSO), IoT Connected Field Service via Azure IoT Hub device streams, predictive maintenance alert-to-work-order automation, and mobile offline-capable technician apps with custom PCF barcode scanning components.
#FieldService #AzureIoTHub #RSO #PCF #UniversalResourceScheduling
06
Business Central - Mittelstand ERP & Extensions
Implement and extend Dynamics 365 Business Central for manufacturing and distribution: AL-language per-tenant extensions (PTEs) published via direct deploy, warehouse management advanced pick/put-away flows, and BC-to-SAP middleware integration via Azure Logic Apps and OData v4 APIs.
#BusinessCentral #ALLanguage #PTEExtensions #ODataV4 #AzureArc
07
D365 Customer Insights - CDP & Audience Activation
Implement Dynamics 365 Customer Insights as the Microsoft CDP: unified customer profiles with deterministic and fuzzy match merge policies, predictive churn and CLV models, segment export to Azure Synapse, and real-time activation to Marketing and Sales via Power Automate triggers.
#CustomerInsights #UnifiedProfiles #ChurnPrediction #CLV #AzureSynapse #PowerAutomate
08
D365 Project Operations - Professional Services & Billing
Configure Dynamics 365 Project Operations for end-to-end project delivery: resource capacity planning, time and expense management, fixed-price and time-and-material contract billing, project budget tracking, and Microsoft Project integration with EVM earned value reporting.
#ProjectOperations #ResourceScheduling #EVM #TimeAndExpense #FixedPriceBilling #MSProject
09
D365 Commerce & Connected Retail
Implement Dynamics 365 Commerce with unified POS, e-commerce storefront on the Retail Server headless API, omnichannel inventory visibility with Distributed Order Management, product recommendations via Azure Machine Learning, and loyalty programme management integrated with Customer Insights profiles.
#D365Commerce #HeadlessRetailAPI #DOM #Omnichannel #AzureMLRecommendations #Loyalty